Personality clashes & Dysfunctional Behaviour cannot be measured – so STOP DOING IT!
Ok, lets start as we mean to go on. There is an extremely simple rule of thumb that I employ and it is the opposite of identifying and measuring dysfunctional behaviour.
My approach is built upon the work of a few giants in the field of human behaviour. I claim zero credit in anything I’m going to set out here, this is not original. It is out there for anyone that has any interest to go and figure. It takes a bit of time and lots of personal learning and discovery, and since we are learning beings that is what we do naturally.
The perils of measuring…
Before I get into my simple approach, I remember a couple of years ago watching a documentary on the TV called, ‘How long is a piece of string?’ This was presented by a leading Mathematics Professor, Marcus Du Sautoy. I’m guessing he probably knows a lot about measuring stuff.
Anyway, the answer was it is impossible to answer as it depends entirely upon how you measure the string. Some folk just look at the basic length of the string, say about 32inches. No need for sophisticated measuring devices. However, you could use lots of different ways to identify the precise number of decimal places behind the decimal point. Alternatively, you can de-construct the string down into all the component pieces of string. It turns out, a piece of string is made up of lots of pieces of string. So, are you measuring one piece or all the pieces? Additionally, each piece, when looked at under a microscope, is made up of lots more pieces of string! Do we measure these pieces also?
Aren’t you exhausted yet? It was after all a very simple question!
Patterns not Specifics!
This is what we are dealing with here when it comes to resolving dysfunctional / toxic behaviour in the workplace. The more you look at the behaviours of a low performing team or a personality clash to identify the actual problem, you are breaking a piece of string down under a microscope. You will end up with a piece of string long enough to tie yourself up in lots of knots! Even though you only started with a piece of string that was roughly 32 inches long! Well done, you did some great magic there!
The key is all about how you choose to measure what you’re observing. Some people, typical of those that have tended to resist getting outside help sooner, appear to insist on measuring and defining everything specifically. The process of measuring requires definitions to be created. In the defining of specific behaviours, we create exemptions. This is how we end up tying ourselves up in knots.
Therefore, my approach uses a very simple principle or pattern. This is the pattern that all the giants of human behaviour have identified. I use patterns of behaviours and I never measure specifics! There is only one pattern that works.
There are two types of behaviour, that’s right just two!